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This Atlanta Agent Provides Customer Care at a Personal Level
A few months ago Real agent Iris Triplett-Baker had a closing on behalf of a client whose husband and mother had been diagnosed with cancer. Throughout the sale Triplett-Baker had worked hard to accommodate the client, often delivering paperwork to the hospital and arranging meetings around the client’s husband’s chemotherapy schedule.
“The experience really pulled at my heart,” said Triplett-Baker. “I was empathetic to my clients but I also had to stay in a professional role. It was hard.”
Making People Comfortable
A few hours before the closing, the buyers walked through the property and threatened to cancel the sale after finding debris in the yard. The client was with her husband in chemotherapy, so Triplett-Baker drove out to the Atlanta outer-burbs on a rainy day and cleared the debris herself.
The sale went through thanks to Triplett-Baker’s commitment to customer service.
“You have to do your best to make sure all parties are comfortable,” Triplett-Baker said. “I am always willing to go that extra mile for my clients.”
Triplett-Baker chose a career in the real estate business because she loves to help other people.
“I’m very social and I was excited to find a business where I can channel that passion and purpose into a career,” the Louisville, Kentucky native said.
Business is Personal
Triplett-Baker worked in mortgage customer service for PNC Bank and then later as a mortgage loan officer before earning her agent’s license in 2013. After moving to Georgia in 2015, Triplett-Baker signed on with Real to help her take advantage of the booming Atlanta real estate market.
“Even though Real is in New York and I am in Atlanta, I feel a very personal touch with them,” Triplett-Baker said. “They answer all my questions and are always willing to get into the meat of a deal with me.”
After joining Real, Triplett-Baker said she enjoyed her best year in 2017, selling nearly one million dollars worth of property in the last six months alone. In 2018 Triplett-Baker has plans to work with more sellers and acquire more listings. She says she will accomplish her goals by doing what she does best; providing great customer service.
“Young agents always want to know about the glitz and glamour of real estate like they see on HGTV,” Triplett-Baker said. “I tell them if they want to succeed they have to understand how to provide great customer service."
“Buying or selling a home is one of the biggest financial decision of people’s lives, it’s your job to make people feel like they are making the right decision.”
To learn more about Iris Triplett-Baker, visit her agent Facebook page.